Wild Goose Adventure Privacy Policy and GDPR compliance
This privacy policy explains how Wild Goose Adventure uses the personal data we collect from you when you make a booking.
We have established these policies and are sharing them with you to emphasize our commitment to safeguarding your privacy at all times. We understand the importance of instilling confidence in our high standards. If you require further clarification on any points, please do not hesitate to contact us via e-mail. Should any aspects of this policy change at any point, this page will be updated accordingly.
What data do we collect?
Wild Goose Adventure collects the following data when you confirm a booking:
Personal identification information (Name, email address, phone/whatsapp number, etc.)
Personal health information when you fill out your heath forma and disclaimer after your booking is confirmed.
Next of Kin information in case we need to contact them in an emergency during a trip you are on.
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
Book online via our booking calendar, contact form or email enquiry.
Fill out your heath form and disclaimer after your booking is confirmed.
How will we use your data?
We collect your data so that we can:
Process your booking and manage your trip.
Be aware of any health issues pertinent to your trek, and plan accordingly so that you receive the best experience possible.
Email you after your trip with a feedback form.
How do we store your data?
We do not disclose any of the information you provide on your booking emails or disclaimer to any third parties. By agreeing to the terms and conditions outlined on this website (https://wildgooseadventure.com/terms-conditions/), you grant us permission to share specific information related to your trip with our trip leaders, accommodation personnel, medical advisors, and full-time staff. This information is utilized solely to guarantee that we deliver the highest quality service and to accommodate your individual needs. By booking a trip, you consent to our secure storage of the information provided on that form for purposes related to financial compliance, taxation, accounting, and health and safety for a minimum period of 10 years. Furthermore, as a current or recent client, you permit us to reach out to you during this 10-year period for administrative purposes regarding your holiday logistics, and to provide you with information and details about future courses that may interest you.
Managing Data
We do not sell your data to any third parties, and you can exercise your legal right to request a copy of your data from us at any time. Please be aware that by booking a trip, you agree to our retention of your booking form and related data for a minimum of 10 years. In the case of any health and safety issues, we will retain this information for at least 20 years. After these timeframes, you may exercise your rights to request the deletion of this or any other data pertaining to you. For further information regarding your rights, please reach out to the Information Commissioners Office at https://ico.org.uk/
Package Tour operator compliance
As a tour operator, we comply with the Package Travel Regulations through RepayD (TrustMyTravel). It is necessary for us to disclose certain information to them at the time of booking. You will fill in the details yourself through their payment portal when you are paying a deposit or full payment. Only the essential minimum data is shared with them, in order to protect you in the rare event of our insolvency. This practice is mandated by UK and EU law.
Website content
By submitting any photos or videos to us, or sharing reviews regarding your trip with us, you grant us complete rights to utilize these on our website. Unless you have explicitly requested otherwise, we will never reveal or use your full name. After your trip we will send a link for a tripadvisor review, if you chose to do it (we hope you will!), it will appear in a widget on our website too.
Website Analytics
We maintain the authority to gather the IP addresses of individuals visiting our website exclusively for the purpose of monitoring daily web statistics, including page views and unique visitors. The collection of IP addresses is a common practice across the majority of websites and is solely utilized for the compilation of visitor count data.
Marketing
We currently don’t send out marketing emails. In the future our Company may chose to send you information about products and services of ours that we think you might like, including future trips.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
Website Cookies
We employ website cookies as part of our online booking system, shopping cart, and price lists to preserve the contents of your basket, address, and personal information until you either complete the online checkout or return for another visit.
Personal Responsibility
While we strive to safeguard your privacy, we cannot provide absolute guarantees concerning any information you share with us or that is stored online. You must understand that any such information is provided at your own risk. By submitting any information online, you acknowledge the well-documented privacy and potential security concerns associated with the internet.
What are your data protection rights?
We want you to be fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
Our website does not currently employ the use of cookies. Your disclaimer will be handled with the Gravity Forms plugin which only uses a cookie on the admin (our) side, not on the user side.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 April 2026.
How to contact us
If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via the contact form or via our normal email.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Summary
This policy represents our best effort to communicate how we protect your privacy. Should you have any inquiries regarding these policies, please feel free to reach out. Additionally, do not hesitate to contact us if you have any ideas or suggestions on how we can enhance these policies in the future, as we are committed to continuously improving and evolving.
We take your privacy as seriously as you do.